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Address
No 14/228, Kamalanagar, 2nd Floor, Near Varun Hospital, Anantapur
Do you have enquiry
Get in touch
Customer Support
customercare@orangeretailfinance.com
Corporate Email
info@orangeretailfinance.com
Customer Care
+91-95858 9000
Whatsapp Support
+91-86675 99331| Customer Grievance Redressal Mechanism | ||
|---|---|---|
| Complaint & Grievance-Mode | Descrption | Time to Resolve |
| Branch Visit | Customers can visit our branches and handover a complaint letter to the Branch Manager or any other branch personnel | Normal Cases (other than the one mentioned below): 10 Working Days |
| Telephone | The customer can call us and log the grievances at 95858 90000 between 10. 00 AM to 7. 00 PM, Monday to Saturday, except public Holidays | Fraud cases, Legal cases and cases which need retrieval of documents and old records: 20 working days |
| The customer can share his grievance on WhatsApp No 8667599331 | If any case needs additional time, the Company will inform the customer the reasons of delay in resolution within the timelines specified above and provide expected time-lines for resolution of the complaint | |
| Customers can write to the given email ID: customercare@orangeretailfinance.com | ||
First Level Escalation
Mr. Shajanraj S
Appellate Authority
Phone
8667599300Second Level Escalation
Mr. Patrick John Manuel
Head of Customer Service Delivery
Location
Orange Retail Finance India Pvt Ltd, No.4/363, 2nd Floor, Kandhanchavadi, Old Mahabalipuram Road (OMR), Chennai - 600 096, Tamil, India
Third Level Escalation
Mr. Sai Prasanna
The Grievance Redressal Officer / Principal Nodal Officer
Location
Orange Retail Finance India Pvt Ltd, No.4/363, 2nd Floor, Kandhanchavadi, Old Mahabalipuram Road (OMR), Chennai - 600 096, Tamil, India
First Level Escalation
Mr. Shajanraj S
Appellate Authority
Phone
8667599300Second Level Escalation
Mr. Patrick John Manuel
Head of Customer Service Delivery
Location
Orange Retail Finance India Pvt Ltd, No.4/363, 2nd Floor, Kandhanchavadi, Old Mahabalipuram Road (OMR), Chennai - 600 096, Tamil, India
Third Level Escalation
Mr. Sai Prasanna
The Grievance Redressal Officer / Principal Nodal Officer
Location
Orange Retail Finance India Pvt Ltd, No.4/363, 2nd Floor, Kandhanchavadi, Old Mahabalipuram Road (OMR), Chennai - 600 096, Tamil, India